Bank by Phone
Access your account with the touch of a button.

Banking by phone is a convenient way for many of our customers to manage their finances. Access your account 24 hours a day, 7 days a week to perform balance or transaction inquiries. You can even transfer funds between Ascencia accounts and obtain more information about our products and services.

To Bank by Phone using a touch tone phone, call us toll-free at
1-877-3MYBANK(369-2265).
Main Menu
From the main menu you can:
• Press 1 for current customers who wish to bank-by-phone
• Press 2 to hear about products and services
 
• Press 3 for current rates
 
• Press 4 to find out how to open an account
 
• Press 5 to find out how to close an account
 
• Press 6 to find out more information about Ascencia
 
• Press 7 for questions about our online bill payment system
 
• Press 8 to speak with our Customer Service team

Bank-by-Phone
From the main menu:
Press 1 for Bank-by-Phone
• Press 1 to check account history or transfer funds
 
• Press 2 for Bill Payments
 
• Press 0 for Customer Service

Products and Services
From the main menu:
Press 2 to hear about products and services
  • Press 1 for Deposit Products
    Press 1 for Certificates of Deposit
    Press 2 for Checking Accounts
    Press 3 for Money Market Accounts
    Press 4 for Savings Accounts
 
• Press 2 for Lending Services
    Press 1 for Corporate Lending
    Press 2 for Mortgage Lending
 
• Press 3 for Bill Payment
 
• Press 4 for IVR Information
 
• Press 5 for Online Investments

Current Rates
From the main menu:
Press 3 for rate information
 
• Press 1 for Certificate of Deposit rates
 
• Press 2 for Demand-Deposit Account (DDA) rates

How to Open an Account
From the main menu:
Press 4 to learn more about how to open a new account

How to Close an Account
From the main menu:
Press 5 to learn more about how to close an account

Ascencia Information
From the main menu:
Press 6 for more information about Ascencia
  • Press the corresponding number to:
    Press 1 for Obtain the Web Address
    Press 2 for Receive the Mailing Address
    Press 3 for Obtain the Phone and Fax numbers
    Press 4 for Hear the hours of Operation
    Press 5 for Learn about our Privacy and FDIC affiliation
    Press 6 for Hear about our Online Banking Security Policy
    Press 7 for How to make a Deposit
    Press 8 for Report a lost or stolen ATM/Debit Card

After Business Hours Messages
If you need to reach a member of our Customer Service Team during our business hours of 8:00am to 5:00pm EST Monday through Friday:
Press 0 from any menu and the next available representative will help you. If you are calling after business hours please leave a message.

 
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