Contact Us
We're here to help you.

Our friendly Customer Service Team is here to assist you from 8:00am to 5:00pm EST Monday through Friday.

Email
Secure Message
Telephone
Fax
Mail
Debit Card
Bill Payment
Brokerage
 

Email
To reach a member of our Customer Service Team, please email us at support@ascencia.com.

Ascencia offers easy access to good answers. Please visit our large Common Questions section to gain access to the most common questions our customers ask.


Secure Message
To send a secured message, log into our web site at https://www.ascencia.com/loginICE.asp and select the ‘Message Center’ from the left hand side of the screen, then click on ‘Create Message’.  You can then select the appropriate subject and applicable account number from the drop-down menus.  Once you have entered your message in the “Message Body” area, click on the ‘Send’ button at the bottom to send your message to our Customer Service Department.

Telephone
Call us at 1-877-3MYBANK(369-2265) to speak to a member of our Customer Service Team.
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Fax
Send a fax to our Customer Service Team at 502-499-4811.
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Mail
You can contact us by mail or send deposits to:
  Ascencia
P.O. Box 436029
Louisville, KY 40253

Please note that we do not accept credit card convenience checks for deposit.
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Debit Card
If you have any problems with your Debit Card service, you can reach a Debit Card Specialist at 1-800-523-4175.
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Bill Payment
If you have a question about your bill payment service, you can reach a Bill Payment Specialist at 1-800-723-9429, Monday through Friday, 7:30am to 5:30pm EST or by email at subscriberservices1@billpaysite.com.
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Brokerage
If you have a question about your brokerage account, email the Uvest Customer Service Team at customerservice@uvest.com.
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